| 10.00 - 14.00 | Welcome Tours Free, accessible, guided walking tours in Torino Limited places, booking required |
| 14.00 | Accreditation Centro Congressi Lingotto |
| 16.00 - 16.30 | Welcome Ceremony Centro Congressi Lingotto - Marcella Gaspardone: Manager of Turismo Torino e Provincia, Italy - Simon April: Co-President of the 3rd World Summit on Accessible Tourism - Maurizio Marrone: Councilor for Social Policy of Regione Piemonte - Domenico Carretta: Councillor for Sport, Major Events and Tourism of Città di Torino - Juri Morico: National President OPES - Organization for Sports Education - Verónica Gómez : Director ISTO Americas – International Social Tourism Organisation - Anna Grazia Laura: European Network for Accessible Tourism - ENAT, Belgium |
| 16.30-18.30 | B2B Meet&Match and Welcome Cocktail |
| 08.45 | Accreditation |
| 09.30 - 10.30 | Room 500. Opening Ceremony. Introduced by Sara Piana, coordinator, CPD Turismabile Moderator: Marcella Gaspardone, Manager of Turismo Torino e Provincia, Italy - Maurizio Montagnese: President ISiTT – Istituto Italiano per il Turismo per Tutti, Italy - Co-President of the 3rd World Summit on Accessible Tourism - Simon April: Co-President of 3rd World Summit on Accessible Tourism - Alessandra Locatelli: Minister for Disabilities, Italy - Daniela Santanchè: Minister of Tourism, Italy - Zoritsa Urosevic: Executive Director of UN Tourism, Spain - Paolo Bongioanni: Councillor for Tourism of Regione Piemonte - Michela Favaro: Deputy Mayor of Torino, Italy |
| 10.30-11.30 | Room 500 Plenary session. Beyond Destinations: Accessibility as the foundation of the Tourism Experience Moderator: Marcella Gaspardone, Manager of Turismo Torino e Provincia, Italy - Inmaculada Placencia-Porrero: Senior Expert, European Commission, Directorate-General for Justice and Consumers, and European Representative, UNCRPD Monitoring Committee, Belgium via video link - Alessandra Priante: President of ENIT - Ente Nazionale Italiano per il Turismo, Italy - Anna Grazia Laura: President of ENAT – European Network for Accessible Tourism, Belgium |
| 11.30-12.00 | Coffee break |
| 12.00 -13.30 Oral Communications |
Room 500 (Session 01) - The future of Accessible Travel Moderator: Ivor Ambrose, ENAT, Belgium |
| - Accessible mobility: ACI Europe's commitment within the legal framework and best practices at Regional Airports. Andrea Andorno: CEO, SAGAT Torino Airport, Chair of ACI Europe Regional Airports Forum, Italy |
| - ENAC initiatives to protect passengers with disabilities in air transport. Davide Drago: ENAC National Civil Aviation Authority, Italy |
| - Wheelchair Travel for the Modern Age: Empowering Individuals, Families, and Communities. John Morris: Wheelchairtravel.org, USA |
| - Accessibility and Sustainability in Rail Transport: Towards Inclusive Tourism for All. Giampiero Strisciuglio: CEO of Trenitalia, Italy |
| 12.00 -13.30 Oral Communications |
Room Londra (Session 02) - Destinations and Business Development Moderator: Neha Arora, CEO, Planet Abled India & Austria |
| - Fireside Chat with Martyn Sibley, CEO, Purple Goat Agency, UK |
| - Accessible Thailand - Tourism For All. Nithi Subhongsang, Thailand |
| - Fireside Chat with Martin Heng: Chairman, Board of Directors, IDEAS, Australia |
| - The benefits of user involvement in Accessible Tourism Research. Karin Marie Antonsen: Nordland Research Institute, Norway |
| 12.00 -13.30 Oral Communications |
Room Madrid (Session 03) - European Capitals of Smart Tourism, focus on Accessibility Moderator: Marco Pizzio, AISM, Italy |
| - Francesco Tresso: Municipality of Torino, Italy |
| - Benidorm 4 All: If a destination is not for everyone, it is not complete. Laura García: Visit Benidorm, Spain |
| - Accessible Breda Involving everyone 'By everyone, for everyone''Nothing about us, without us. Peter Horsten: Breda University of Applied Sciences, The Netherlands |
| - Accessible Venice: A Bridge to Inclusion. Francesco Bortolluzzi: Municipality of Venice, Italy |
| 12.00 -13.30 Oral Communications |
Room Lisbona ((Session 04) - Good Practices of DMOs Moderator: Daniela Virgilio, IsITT, Italy |
| - Embrace the Inclusive Spirit - Accessible and Inclusive Tourism Programme Belfast City Region. Wendi Kane: Belfast City Council, UK |
| - Access-i, the digitally accessible platform for all. For inclusive tourism based on the real accessibility of places. Axelle Brygo: Access-i, Belgium |
| - Behind 450 Doors: Ljubljana’s Systemic Approach to Accessible Tourism. Dejan Ristić: Ljubljana Tourism, Slovenia |
| - Accessible Tourism Strategy for the City of Valencia. Jaume Mata: Fundació Visit València, Spain |
| 13.30 - 15.00 | Lunch break |
| 15.00 -16.30 Oral Communications |
Room 500 (Session 05) - Accessible Tourism Business Moderator: Magnus Berglund, Accessibility Business, Sweden |
| - Accessible Tourism in Queensland and New South Wales, Australia – A Whole-of-State Approach. Bill Forrester: Travability, Australia |
| - Destination4All – D4A: Local Governance Tools for the Development of Accessible Hospitality. Roberto Vitali: Village for All, Italy |
| - Towards Inclusive Travel: England’s Strategy for Accessible Tourism Development. Ross Calladine: VisitEngland, UK |
| - Piemonte for all. Good practices to promote accessible tourism. Giulia Marcon, Paolo Callegaris: Regione Piemonte, Italy |
| 15.00 -16.30 Oral Communications |
Room Londra (Session 06) - Education and Training Moderator: Anna Grazia Laura, ENAT, Belgium |
| - AISM (Italian Multiple Sclerosis Society) activities in the field of Accessible Tourism. Holidays houses, Tour operator, advocacy, training, consulting, projects, MICE, international network. Rachele Paolucci: AISM, Accessible Tourism Department and Regional Minister of Tourism Luca Lombardi, Regione Liguria, Italy |
| - New Educational Content and Teaching Approaches in Accessible Tourism Training: The Games Without Barriers Project. Maria Stella Minuti: INCIPIT Consulting, Italy |
| - T-Guide. A Certified Training Course for Professional Tourist Guides on Guiding Visitors with Intellectual Disabilities or Learning Difficulties. Themis Havartzi-Stringer: FEG, UK |
| - Educating (future) tourism professionals about designing equitable accessible travel experiences. Veroniek Maat: University of Applied Sciences, Netherlands |
| 15.00 -16.30 Oral Communications |
Room Madrid (Session 07) - IT and Technologies Moderator: Emiliano Deferrari, ENAT, Belgium |
| - "hilfmir.reisen" - help me travel: The app to match travellers with special needs to travel helpers. Holger Kähler: videlis Seniorenreisen e.V., Germany |
| - Access Tour Data Project. Tatiana Alemán Selva: ILUNION Accesibilidad Consulting, Spain |
| - Accessible Itineraries, Engineering & Commercialization for the Paths of Santiago de Compostela in France ! Florian Vallet: Activhandi, France |
| - Open Data on the accessibility of public transport. William Del Negro: WillEasy Srl. Italy |
| 15.00 -16.30 Oral Communications |
Room Lisbona (Session 08) - Accessible Tourism Business Moderator: Helena Ribeiro, Turismo de Portugal |
| - Portrait of European Travellers with Mobility and Access Needs. Ivor Ambrose: ENAT, Belgium |
| - Enhancing Malaysia's Tourism Economy through Inclusive and Accessible Policies: A Comprehensive Implementation Framework Bee. Abdulla Dalilah: PERKASA Association, Kuala Lumpur, Malaysia |
| - From Law to Action: Catalonia’s Commitment to Tourism for All. Mònica Santa Eulàlia: Generalitat de Catalunya, Spain |
| - TravelAbility and Building an Accessibility Ecosystem in the U.S. Tourism Industry. John Morris: Wheelchairtravel.org and TravelAbility, USA |
| 16.30 -18.00 Oral Communications |
Room 500 (Session 09) - Accessible Tourism Business Moderator: Tatiana Alemán Selva, ILUNION Accesibilidad Consulting, Spain |
| - From Hashtags to Heritage: How Disabled Youth in China Advance Museum Accessibility. Xun Ji: Rare & Roll, China |
| - Dimitrios Buhalis: Bournemouth University, UK |
| - Turning Inclusive Tourism Business into a Movement, Neha Arora: Planet Abled, India and Austria |
| - Tourism For All Portugal. José António Bourdain: TourismforAll, Portugal |
| 16.30-18.00 Oral Communications |
Room Londra (Session 10) - Education and Training Moderator: Themis Halvantzi-Stringer, FEG, UK |
| - ‘Access and Inclusion Awakening’ in the Outdoors – Parks Victoria’s National Parks Accessibility Evaluation Manual. Ryan Smith: Parks Victoria, Australia. (tbc) |
| - Training the Next Generation of Tourism Professionals: Co-Designing Research and Education for Accessible Tourism. Marco van Leeuwen: Breda University for Applied Sciences, The Netherlands. |
| - Training for Inclusive Tourism: A Swiss Joint and Inclusive Initiative for Travel Agents. Pierre Margot-Cattin: University of Applied Sciences Western Switzerland, Sierre, Switzerland |
| - Giulio Genti: Secretary General of Fondazione ITS Turismo Academy, Italy |
| 16.30-18.00 Oral Communications |
Room Madrid (Session 11) - Mobility and Transport Moderator: Ivor Ambrose, ENAT, Belgium |
| - Redesigning mobility with the Flower of Proximity for Inclusive Accessible Tourism: Insights from the UNIQUE Project. Alba Ramírez-Saiz: Universidad Politécnica de Madrid, Spain |
| - From ship to shore: Enabling accessible excursions with our own bus along Norway's Coastal Route. Sarah Engelhardt: videlis Seniorenreisen e.V., Germany |
| - Padua in LIS: the city inclusive tourist signage. Consuelo Agnesi, Carlo Di Biase: Architettura Studioinmovimento, Italy |
| - Exploring the Needs of People with Disabilities in Accessible Tourism.Alina Zajadacz and Pawel Sowa: Adam Mickiewicz University, Geographical and Geological Sciences, Poland |
| 16.30-18.00 Oral Communications |
Room Lisbona (Session 12) - Good Practices – Projects Moderator: Katerina Papamichail, ENAT, Belgium |
| - Rolling through Malta and Gozo: a story of accessible discovery. Maya Francione: Malta Tourism Authority, Malta |
| - When universal accessibility becomes the first step in an innovative regional approach: museum prescriptions as a therapeutic tool. Daniel Grancho: Picto Access, France |
| - The national tourism strategy in Germany: Goals, implementation status, challenges, and open questions from the perspective of people with disabilities .André Novak and Monika Tharann: German Disability Council, Germany |
| - Adapt2Explore – A Collaborative Model for Accessible Tourism. Heidi Kjærnes and Christian Gyldenøhr: The Sunnaas Foundation, Norway |
| 18.00 | Close of Day 2 |
| 09.30 - 11.00 | Room 500 Plenary Session. AI and New Technologies for Accessible Tourism Moderator: Dimitrios Buhalis, Bournemouth University, UK - Standards for digital accessibility with AI and new technologies in tourism. Roberto Scano: ICT Accessibility Expert / Digital Competences Expert, Italy - The future of tourism: the invisible revolutiion of Artificial Intelligence. Mirko Lalli: Founder and CEO of Data Appeal, Italy - Mixed Reality-App "UNESCO World Heritage Sites in Germany". Olaf Schlieper: German National Tourist Board, Germany - Empowering Inclusive Travel: Harnessing Virtual Reality and Artificial Intelligence for Accessible Tourism. Selvakumar Ramachandran: Kerckhoffs Ltd., UK |
| 11.00-11.30 | Coffee break |
| 11.30-13.00 Oral Communications |
Room 500 (Session 13) - Accessible Tourism Business Moderator: Ivor Ambrose, ENAT, Belgium |
| - From Turismabile to Langhe for All. Daniela Broglio: IsITT Italiano Turismo per Tutti, Italy |
| - Insights into Accessible Tour Management: Evidence from Accessible Poland Tours. Małgorzata Tokarska: Accessible Poland Tours, Poland |
| - BITA, the first International fair on accessible tourism. Luca Pozzato: GAL Montagne Biellesi, Italy |
| - Embedding Universal Design for Accessible Tourism: A Top-Down Approach. Eoin O'Herlihy: Access Consultancy, Ireland |
| 11.30-13.00 Oral Communications |
Room Londra (Session 14) - Education and Training Moderator: Mathieu Angelo, CAWaB, Belgium |
| - Accessible EU. Marco Pizzio, AISM, Italy and Roberto Scano, ICT Accessibility Expert, Italy, Italian National Experts at AccessibleEU Resource Centre. |
| - Training for Inclusive Hospitality: Kéroul’s Expertise in Universal Accessibility. Simon April: Keroul, Canada |
| - Beyond Theory: Education, Awareness and Continuous Improvement that Break Barriers in Costa Rican Tourism. Verónica Gómez: Director ISTO Americas, for Red Costarricense de Turismo Accesible, Costa Rica |
| - Awareness and training programme on universal accessibility in tourism - the case of the Azores. Tiago Valente: Access Azores, Portugal |
| 11.30-13.00 Oral Communications |
Room Madrid (Session 15) - Key technologies for Accessible Tourism Moderator: Emiliano Deferrari, ENAT, Belgium |
| - Addressing Global Accessibility Gaps Through Tourism & Collaborative AI. Eyra Abraham: Lisnen Inc., Canada |
| - How "My Easy Access" help people with mobility constraints to enjoy the exciting city of Marseille with full confidence and peace of mind. Anne Dionisi-Fung: Association Tourisme et Handicap, France |
| - Making Cities and Attractions Accessible through Deaf-Friendly Tourism. Filip Verstraete: Deaf Flanders, Belgium |
| - Ontrack - mobile application: Empowering blind and visually impaired individuals with safe, independent, and barrierfree urban navigation. Paul Kalcher: CEO ontrack, Austria |
| 11.30-13.00 Oral Communications |
Room Lisbona (Session 16) - Good Practices – Accessible Cultural Heritage Moderator: Laurel Van Horn, Director of Programs, Open Doors Organization, USA |
| - Castello di Rivoli as a destination for all. Good practice examples from the experience of the Education Department - Castello di Rivoli Museum of Contemporary Art. Brunella Manzardo: Castello di Rivoli Museum of Contemporary Art, Italy |
| - The process of implementing the ISO 21902 standard in Portugal. Helena Ribeiro: Turismo de Portugal |
| - Accessibility of Cultural Heritage- The importance of the new ISO standard 5727:2024 - Accessibility and usability of the built environment — Accessibility of immovable cultural heritage — Principles. Katerina Papamichail: ENAT, Belgium |
| - Cultural Routes and Social Inclusion: Assessing Accessibility Practices in Europe. Leonardo Porcelloni: University of Genoa, Italy |
| 13.00 - 14.30 | Lunch break |
| 14.30-16.00 Oral Communications |
Room 500 (Session 17) - Accessible Tourism Business Moderator: Francesca Carmagnola, Director, ITS Piemonte, Italy |
| - Creating an accessible tourism offer for Northern Norway. Martin Lobert: Accessible Tromsø, Norway |
| - A network to promote the employment of people with disabilities in cultural and tourism settings. Giovanni Minucci: Il Tulipano, Cooperativa Sociale, Italy - B.I.L.T Network project, Beauty, Inclusion, Work and Talent, Italy |
| - Accessible Tourism Business: Commercialization of Accessible Tourism Itineraries in Nepal and the region. Pankaj Pradhananga and Suman Raj Timsina: IMPACT Adventure DMC, Kathmandu, Nepal |
| - Inclusive Silence Procession. Claudia Lorena Peralta Antiga: H. Ayuntamiento de San Luis Potosí, México |
| 14.30-16.00 Oral Communications |
Room Londra (Session 18) - Employment and skills development in Accessible Tourism Moderator: Emiliano Deferrari, ENAT, Belgium |
| - For a Sustainable and Inclusive Tourism: the New Tourism Professions Portal. Francesco Felici: Director of Italian Ministry of Tourism |
| - Inclusive Safety in Tourist Destinations: Principles, Strategies, and Application. Elisabetta Schiavone: Soluzioni Emergenti srl., Italy |
| - A Customer Journey Model: An Essential Tool for Developing Sustainable Tourist Destinations. Nordbø Ingeborg: Head of Department of Business and IT USN School of Business Oslo, Norway Oslo, Norway |
| 14.30-16.00 Oral Communications |
Room Madrid (Session 19) - Key technologies for Accessible Tourism Moderator: Selvakumar Ramachandran, Kerckhoffs Ltd., UK |
| - AI for Accessible Air Travel Empowering Inclusive Mobility with Chatbots and Co-Creation. Nadeja Anpilogova: Your Accessible Flight, Accessibility Department, Portugal |
| - DANOVA NEXT – Smart transport network for accessibility of passengers with disabilities and reduced mobility in the Danube region through innovative services. Andrea Donda: ARGO - progettare l'Europa - Italy |
| - Challenges and issues involved in standardizing geographic information for mapping the tourism travel chain. Amiaud David: ADERA, La Rochelle Université, France |
| - AURA®: Unlocking the Economic Value of Accessibility in Tourism. Andrea Boudeguer: BAU Accesibilidad, Architecture and Inclusion, Chile |
| 14.30-16.00 Oral Communications |
Room Lisbona (Session 20) - Good Practices – Access to the Natural Environment Moderator: Mathieu Angelo, CAWaB, Belgium |
| - The project “A-Mare il Mare”: Making Friuli Venezia Giulia’s coastline an excellency of accessibility and inclusion. Alessia Del Bianco Rizzardo: PromoTurismo FVG, Italy |
| - Blue Flag beaches award scheme and the Greek “Beaches for Everyone” Investment Programme. Johann Durand: Blue Flag International, Denmark and Katerina Papamichail: ENAT, Belgium |
| - Accessibility and ecology in the natural environment. Maud Dupuis: Polymorphe Design, France |
| - LIBERVIE: A Cross-Border Commitment to Inclusive Heritage and Accessible Tourism in the Verbano-Cusio-Ossola and Ticino Regions . Cinzia Zugolaro and Gaia Galeotti: Università del Piemonte Orientale, Dipartimento di Studi per l'Economia e l'Impresa, Italy |
| 16.00-17.30 Oral Communications |
Room 500 (Session 21) - Accessible Tourism Business Moderator: Bill Forrester, Travability, Australia |
| - Open Doors Organization 2024 Market Study, Research Among Adults with Disabilities: Travel and Hospitality. Laurel Van Horn: Open Doors Organization, USA |
| - Accessible Tour of Switzerland - building a barrierefree tour through Switzerland by train, boat and wheelchair taxi. A successful initiative of Claire & George Foundation and 13 tourism destinations. Susanne Gäumann: Claire & George Foundation, Switzerland |
| - Accessible holidays: Alpitour World Barrier-Free Project. Gianmaria Patti Alpitour S.p.A., Italy |
| - TUI UK&I Accessible Holidays Strategy: Leading the way in non-specialised Accessible Travel. Marina Snellenberg: TUI, UK and Ireland |
| 16.00-17.30 Oral Communications |
Room Londra (Session 22 - Good Practices of DMOs Moderator: Rachele Paolucci, AISM, Italy |
| - Kéroul: A Catalyst for Accessibility in the Tourism and Cultural Sectors. Simon April: Kéroul, Canada |
| - Ravenna, models for tourism and inclusion. Maria Grazia Marini: Municipality of Ravenna, Tourism Department, Italy |
| - Tourism for All: Accessible Holidays in Bavaria. Monica Tetzner, Bayern: Tourismus Marketing GmbH, Germany |
| - Accessible tourism achieved by European territorial cooperation (Interreg). Alise Lūse and Agnieszka Stokowiecka: Generalitat Valenciana, Spain |
| 16.00-17.30 Oral Communications |
Room Madrid (Session 23) - Key technologies for Accessible Tourism Moderator: Xun Ji, Rare & Roll, China |
| - Modeling the Travel Planning Process for Families with a Child with a Disability. Louise Rabier: École des sciences de la gestion - Université du Québec à Montréal, Canada |
| - An Accessible Digital Guide to Southern Queensland Country: Enhancing Inclusive Regional Tourism. Ryan Smith: Inclusive Tourism, Australia |
| - AI for accessible community travel: the WheelTribe pilot project. Eleonora Censorii: Destination Everywhere Accessible Travel Srl, Belgium |
| 16.00-17.30 Oral Communications |
Room Lisbona (Session 24) - Good Practices – Projects Moderator: Ross Calladine, VisitEngland, UK |
| - Adaptation for participation – needs for assistive devices for activity in Accessible Tourism. Tor Erik Heyerdahl Nyquist: Beitostølen Helsesportsenter, Norway |
| - Natur'Accessible - trails adapted to people with disabilities in Walloon Nature Parks. Jerome Chaplier: Fédération des Parcs Naturelles Wallonie, Belgium |
| - Promoting Accessible Tourism Through Inclusive Sea Sports: The TILIAVENTUM Experience in Lignano Sabbiadoro (Italy). Daniele Passoni: Tiliaventum asd, non-profit sport association, Italy (tbc) |
| - AACtively in Aosta Valley: An inclusive tourist guide for children with complex communication needs. Patrick Creux: La casa di sabbia Onlus, Italy |
| 17.30 – 18.30 | Room 500. Closing Session A New Agenda for Accessible Tourism Introduced by Igor Stefanovich: UN Tourism Coordinator for Accessibility, Cultural Tourism and Indigenous Peoples, Spain - Simon April: Co- President of the 3rd World Summit on Accessible Tourism, Kéroul, Canada. - Barbara Casagrande: Secretary General Italian Ministry of Tourism - Igor Stefanovich: UN Tourism Coordinator for Accessibility, Cultural Tourism and Indigenous Peoples, Spain - Roberta Alverà: Deputy Mayor of Cortina, Italy - Ivor Ambrose: Managing Director, ENAT, Belgium. - Giovanni Ferrero: Director CPD – Consulta per le Persone in Difficoltà, Italy |